Children’s Hospital & Research Center Oakland strives to continually improve the services we offer to our physicians and providers. The Physician Helpline provides an effective way for medical professionals to communicate directly with our Hospital.

The Helpline is a single point of contact that helps us support you and respond to your needs. We would like to hear from physicians about suggestions, ideas and recommendations regarding better ways to serve our patients, families and our medical community so that we can provide the best patient care.

Call the Physician Helpline to:

• Get assistance finding information you need
  
  
• Inform us of concerns you may have
  
  
• Resolve an issue
  
  
• Offer feedback on our services

(The Physician Helpline is not intended to be used for patient-emergency communications. If you have an emergency, please dial 911.)

We encourage you to call about any issue you would like to bring to our attention.

• Physician Helpline calls and emails will be responded to within one business day of the contact and within normal business hours.
  
  
• Upon receipt of the communication, Helpline staff in our Quality Department will determine the appropriate party to follow-up with you.
  
  
• The person contacting you regarding your communication may be a Division Chief, Medical Director, Department Director, Department Manager and/or Vice President.

Each email, phone conversation and phone message is logged and follow-up actions are tracked. You may contact the Physician Helpline by either email or phone:

• Email: PhysicianHelpline@mail.cho.org
  
  
• Phone: 510-428-3828

 

Note: The Helpline is not a vehicle to address patient care emergencies. If this is a medical emergency dial 911: If you have an urgent matter that cannot wait call (510) 428-3828 and ask to be directed to the Administrator On-Call.