We want to hear about the experience of our patients sand families while our pediatric patients are under our care. Striving to provide the highest care possible care to our patient population, we are committed to measuring the patient experience. To do so, following discharge, our families are asked to complete a patient satisfaction survey questionnaire should they receive one in the mail. Our survey questionnaire is sent to families by National Research Corporation (NRC). Patient/families’ feedback about their experience at our facility helps us to identify ways to continually improve the care and services we provide to our community.
Over the past year we have been focusing on improving communication between our doctors and nurses so that sharing of information is clear concise and accurate at all times. We believe providing good communication among staff and to our patients and families improves the patient experience and outcome. While we have room for improvement, our survey results in the area of communication continue to improve as we compare ourselves with other children’s Hospitals.
How often were the different doctors and nurses consistent with each other in providing you information about your child's care?
Children’s Hospital’s Average: Children’s Hospital Oakland Year-to-Date
We strive to make the children within our community healthier. We strongly encourage our families to complete our patient experience survey questionnaire to tell us how we did when caring for their child. Without the voice and perspective of our patients and families, we can’t improve. We’re listening because your opinion is the heartbeat of our organization.