We hope that the information below will answer many of your questions about volunteering at UCSF Benioff Children's Hospital Oakland.
What are the requirements?
Volunteers must be 16 or older, complete application and health clearance forms, pass a background check, and attend a two-hour orientation session as well as additional training. Volunteers also have a group interview to determine their best placement and schedule. Due to overwhelming interest in our program and the changing needs of our staff, we regret that we cannot accept every applicant.
How do I get started?
Please fill out the Volunteer Application. Our program is rewarding and demands a significant service-based commitment on your part. Please carefully consider your schedule and your ability to commit your time.
What is my time commitment?
Volunteers keep a regular schedule of one shift per week. Most shifts are four hours long, and nearly all shifts are during regular weekday business hours. Your shift will be "fixed" (same placement, same time, same day each week). You commit to a minimum of 100 hours of service (a six-month continuous commitment).
May I volunteer more than one shift per week?
Yes! Many of our volunteers give their time more than once a week, sometimes even in two or more service areas. We are especially interested in recruiting long-term volunteers. Many of our volunteers have been with us for many years and have completed thousands of volunteer hours.
What do volunteers at Children’s do?
We’ve posted an extensive list of some of the areas where volunteers serve
. Not all areas are open to new volunteers—the Intensive Care Nursery is an example. In addition, volunteers who are under 18 are currently limited to the following assignments: Art Cart, Book Cart, Clerical Support, Gift Shop, Information Desk and Sports Medicine.
I only need 20 hours of community service for school. Can I fulfill this requirement at Children’s?
Our minimum requirement is 100 hours of service. Unfortunately, we cannot accommodate volunteers who are unable to make this commitment.
I have been ordered by a court to do community service. Can I fulfill this requirement at Children’s?
No. We do not accept volunteers doing court-ordered service.
Why do you need my Social Security and driver’s license numbers?
This information is used for background checks and to verify your identity. This information is not recorded in our database and is not shared with anyone. At Children’s, maintaining privacy and confidentiality—for our patients, staff, and volunteers—is a priority.
I speak multiple languages. Should I list this under "languages?"
YES! Over 60 languages are spoken at Children’s. Our interpreters are involved in medical conversations with families and caregivers, but volunteers play an important role in helping to break the isolation families may feel due to language barriers. Please list any/all languages you are familiar with, including American Sign Language. You may be surprised how often you get to use your language skills in the course of volunteering!
I have many younger brothers and sisters. Does this count as "experience with children?"
YES! Having children, younger siblings or being part of a large family, and babysitting all count as experience. Please list this, in addition to any teaching, camp counseling or other relevant experience you have.
If I am younger than 18, do I need my parents to sign the application?
Yes. If you are under 18, your parent(s) or legal guardian(s) must sign the application.
Do I need a letter of reference?
YES, two letters of reference are required. You may ask teachers, friends, neighbors, members of church or social groups you belong to, or anyone who can provide a reference to your character and suitability as a volunteer in working with hospitalized children in a diverse setting. Do NOT list relatives. Our letter of reference form
Why do I need to complete a Health Clearance?
We need a Volunteer Health Clearance form to show proof that you:
Have had TWO negative tuberculosis tests (called a PPD or TB) within the last 15 months, including one within the last 3 months
Have received your immunizations for, or are immune to, rubella, rubeola, mumps and varicella (chicken pox)
Are in good physical and mental health.
Where do I get a TB/PPD test?
You may obtain TB/PPD testing from your own healthcare provider or you may visit Children's Employee Health department during drop-in hours for free testing. You do not need an appointment to come in during these times:
Monday, Tuesday, Wednesday and Friday: 7 AM - 9 AM
Monday, Wednesday, and Friday: 2 PM - 3 PM
Remember to bring your Volunteer Health Clearance form when you come for your appointment. Each TB/PPD test is a two-step process and requires two short visits 48 hours apart, so plan your schedule accordingly.
How do I get to your Employee Health office?
Please let the ambassador at the front desk of the main hospital know that you would like to visit Employee Health. They will issue the appropriate visitor badge and will give you directions to our Employee Health office.
How long does a Tuberculosis B test take?
We use a two-step TB test. On the first day, the test is delivered to your forearm; 48 hours later a nurse "reads" the results of your skin test. The visits are brief, but you must be sure to schedule them so that you can return 48 hours later for a reading.
How long do I have to wait to get my second TB test?
You can get your second TB test one week after your first is completed, however I would confirm this with your primary doctor.
What if I know I test positive. Will I have to get a chest x-ray?
This is a common experience. If you have a positive test, please bring documentation of a negative chest x-ray done within the last year OR have one done at Children's Hospital Oakland. Also, please answer the questions on the health form.
How do I prove that I’m immune to rubella, rubeola, and mumps?
Photocopies of immunization records showing that you have had an MMR vaccination and booster can serve as proof. If you received your first immunization as an infant, make sure you also received a second MMR booster after you turned age four. Your physician may also complete this section of the questionnaire (they must also rubber stamp their signature).
If you cannot locate your immunization records, you should get a blood titer test, a small draw of blood from which your immunity is measured. Your own healthcare provider may conduct a blood titer test, or you may use a public health clinic such as the Eastmont Wellness Center.
Children’s does not provide blood titer tests, nor does Children’s provide booster shots for prospective volunteers.
How do I prove that I am immune to varicella (chicken pox)?
By demonstrating a verbal history verified by a healthcare provider; by vaccination with two doses of Varivax; or by a blood test that shows immunity to varicella.
Do I have to answer all the questions in the General Health section?
Yes, answer all the questions.
What should I provide as proof of my immunizations?
A photocopy of your immunization record, such as an immunization card, is acceptable. If you received your first immunization as an infant, make sure you also received a second MMR booster after you turned age four. Your physician may also complete this section of the form. They need to provide a signature as well as to rubber stamp their office information for verification.
I think I had my immunizations as a child, but I cannot find my records.
This is a common experience. If you cannot find records of your immunization, you may prove your immunity by having a blood titer test. A blood titer requires a small blood draw so your antigen level or immunity can be measured directly. If you do not show immunity, you may need to have an MMR booster.
Does Children’s offer the blood titer or MMR booster?
We do not conduct blood titer tests for volunteers nor do we offer MMR booster shots for volunteers. Your physician may provide these for you or you may contact a health clinic. Adult, non-student, uninsured volunteers can speak with Employee Health about other options.
For personal reasons, I have not received immunizations for MMR. May I still volunteer?
No. All staff and volunteers at Children’s must be immunized for rubella, rubeola and mumps.
I don’t remember whether I’ve had chicken pox. How should I answer this question?
If you are not sure whether you’ve had chicken pox, please answer “No” to this question. If you have not had chicken pox or are not sure, be sure to obtain a blood titer showing immunity or two doses of Varicella (chicken pox) vaccine. Please include this documentation with your application and health clearance form.
Are flu shots required in order to volunteer?
YES, during the flu season, we require our volunteers to get the flu shot. For your convenience, our Employee Health department provides flu shots for free. If you get the flu shot elsewhere, we simply need proof. Or if you decline the flu shot, you will be put on leave until the flu season ends.
I’ve filled out my application and Health Clearance Form. Now what do I do?
to register for an upcoming New Volunteer Orientation. You will receive email confirmation with further instructions about this orientation.
At Volunteer Orientation you will learn about the history of the hospital, how the Volunteer Program fits with the mission of UCSF Benioff Children’s Hospital Oakland, and the opportunities and requirements for volunteers. You will learn important health and safety information about volunteering in our hospital and clinics.
Volunteering is rewarding, and our volunteers are an essential part of UCSF Benioff Children’s Hospital Oakland. Thank you so much for your interest in joining our program.
Are you a current Volunteer?
Did your schedule change? Or will you be on leave?
Please complete our Schedule Change Request Form
. You can either drop it off or email it to firstname.lastname@example.org
. An acknowledgment email will be sent once your request has been processed.
How do I record my hours?
Please record your hours in Volgistics. If you do not remember your password, please email email@example.com
I do not remember my password?
If you do not set-up your Volgistics profile within 24 hours from the time we sent you the link, you will need to email firstname.lastname@example.org to reset your temporary password.
What is Volgistics website?
We highly recommend that you bookmark: https://www.volgistics.com/ex/portal.dll/?FROM=99420
. Or from our website, you can access the Volunteer Portal button located on the right-hand side of the page.
Additional questions? Please contact Volunteer Services at 510.428.3471 x2
. Thank you.