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Quality Leadership & Administration

Mary Rutherford, MD, FAAP, FACEP
Director of Clinical Quality

As the Medical Director of Clinical Quality Improvement, I have the privilege of introducing you to our quality program. On these pages, we present information covering a range of topics from patient satisfaction and nursing turnover to preventing cardiac arrest while in our hospital. These are all things we care deeply about and topics that have a real and direct impact on the quality of care in ANY hospital.

Think Like a Patient

This is a saying I have carried with me since my days in medical school and something I try to teach our physicians, nurses and other staff daily. It is our responsibility to understand the patient’s experience, so we can determine the areas that need continuous improvement. In putting together this information, thinking like a patient helped us focus on addressing areas that are of great concern to you as a patient, family member, referring physician or community member. You have our promise that we will continue to measure and benchmark our care to provide our patients with ever better experiences and results.

Building Trust

As a hospital, we want to earn the same degree of trust and respect you have for your pediatrician, family doctor or surgeon. There is a very good chance that your physician is one of the 700 plus members of our medical staff. If so, they are required to have passed all the requirements for certification in at least one specialty area. This is not a universal requirement in hospitals, but in caring for children, it is important to assure the highest degree of training and preparation. I am extremely proud of the accomplishments of all of our medical staff members.

If you have questions about how this quality information relates to your family, we know that your physician is still the person you will turn to for the answers… and we would not want it any other way.

Respectfully,

Mary Rutherford, MD, FAAP, FACEP


Our Medical Staff

Hitendra Patel, M.D., Medical Staff President

Our outstanding Medical Staff consists of 726 physicians who are board certified or have completed all training requirements for the board examinations and are making appropriate progress toward board certification. Our physicians are committed to serving our community by providing the best care possible to every child. Patient safety is a top priority as is communication with our patients’ families. We are happy to see that dedication to quality has had a positive impact. Our patient-families rate satisfaction with physician services is near perfect at 9.6.

To provide a full range of services to our patients and families, members of our Medical Staff represent a full range of medical and surgical subspecialties including the following: Medicine Adolescent Medicine Cardiology Child Psychiatry Critical Care Developmental & Behavioral Health Emergency Medicine Endocrinology GastroenterologyGenetics Hematology/Oncology Infectious Disease Neonatology Nephrology Neurology Pediatrics Pulmonary Pediatric Rehabilitation Surgery Anesthesiology Dentistry Pediatric General Surgery Neurosurgery Ophthalmology Orthopedics Otolaryngology Plastic surgery Thoracic Surgery Urology Diadnostic Radiology Pathology The East Bay’s Best Doctors features many members of our medical staff, who have been recognized by their peers as outstanding physicians providing state of the art care to their patients. Our Medical Staff is also complemented by a number of Allied Health Practitioners who have completed all their education and training requirements and provide excellent care to our patients.


Our Graduate Medical Education Director
Pamela Simms-Mackey,M.D.

Children’s offers a fully accredited residency training program in Pediatrics and fully accredited fellowships in Pediatric Emergency Medicine, Hematology-Oncology, and Infectious Disease. Sustaining pediatric training programs of excellence is considered a cornerstone of the institution’s mission to provide the highest quality of medical care to the children of Northern California.

The primary objective of our residency program is to train physicians to provide comprehensive care for the total child and family. We strive to provide our residents with training that will serve them well not only as primary care physicians but also for careers in pediatric subspecialties, public health, and health care policy.

Our residency program, which dates back to 1926, has 81 pediatric residents and four Chief Residents. We also educate numerous medical and surgical residents from programs such as UCSF East Bay Surgery, UCSF, Highland Hospital, Contra Costa Regional Medical Center and St. Mary’s.

UCSF Benioff Children's Hospital Oakland pediatric residency program and fellowships in pediatric specialties are all in good standing and fully accredited by the ACGME.

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Quality Leadership & Administration