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More: Patient Services and Amenities

Food Services

Patients: Your child may select meals from the patient menu. Simply dial F-O-O-D (3663) from the bedside phone, and the meal of your choice will be delivered within 45 minutes. If you would like to bring food from home to the hospital or would like to have food delivered to the hospital, please check with your nurse and dietitian first. A list of restaurants that deliver to the hospital is available at your nursing station.

    Cafeteria
    Located on the second floor of the Main Hospital, the Friendly Café offers patients, families, visitors, and staff a wide variety of food and drink at various hours of the day.

    Vending
    Complete vending areas are located near the entrance to the cafeteria and are open 24 hours a day.

    Espresso Café
    Located in the Outpatient Center, the espresso bar also offers grab-and-go items. Open Monday through Friday, from 6:30 AM to 3:00 PM.

    Local Restaurants
    Ask for a list of the nearest restaurants, and those with delivery service and takeout in the Family Resource & Information Center in front of the cafeteria or at the welcome desk at the entrance of the hospital.

ATM

The ATM is located on the second floor of the main hospital, in the cafeteria, the Friendly Café.

Guest Internet Access

Children's Hospital Oakland is pleased to offer guests free Internet access at the Family Resource Center (located in the Main Hospital, second floor, near the cafeteria).

Call to Check on Your Child

  • You may call at any time to talk to a nurse about your child's care or condition.
  • The hospital operator can be reached at (510) 428-3000 to help connect you.
  • For the protection of our patients, detailed information about a patient's condition will not be given over the phone.

Spending the Night at the Hospital

You know your child better than anyone. That's why we try to make it possible for one parent/guardian or their designee (over 18 years of age) to stay overnight in the patient's room. Due to space limitations and the nature of the care we provide, some units, like Intensive Care, do not have accommodations for overnight stay. A few sleeping rooms are available near the Intensive Care units for use.

    The Family House
    The Family House can provide accommodations for families who live far from the hospital. These rooms are filled on a first-come basis. If the Family House has more requests than rooms, priority is given to families with critically ill children.

    Phone: (510) 428-3700

    Area Hotels
    If you need help making plans for an overnight stay, visit our hotels and accommodations page. The hotels listed are based on geographic region only, not as an endorsement of quality from Children's Hospital Oakland.

Where do I park?

There is a visitor parking garage on Martin Luther King Jr. Way (btw. 52nd & 53rd). Click here for hospital maps and parking information.

Escorts

Security officers will take you to your vehicle if you wish. Go to any of the main doors and call (510) 428-3000. A security officer will meet you at the door. Security is also happy to escort you from the parking lots into the hospital. If you have a cell phone, call (510) 428-3000. If not, drive to the Emergency Department area and ask Security to meet you in one of the parking lots.

What about visitors?  

See: Visitor Restrictions
We consider families to be a part of the care team at UCSF Benioff Children's Hospital Oakland. Parents are encouraged to be with their child as much as they are able. Check with your nurse or doctor to see how many visitors are allowed at once or for any other visitation issues.

Children's Hospital Oakland has set up a visitation system for all persons visiting patients. Parents and visitors must wear identification badges. These badges are given to parents in the Admitting Department, Emergency Department, and Patient Placement Department. Visitors can get their badge at the Information Desk in the Main Lobby.

Normal visiting hours are from 8:00 a.m. to 8:00 p.m. Because young children cannot fight off germs as well as adults can, please do not bring visitors who show signs of a cold or flu. Anyone who is feeling sick or has been exposed to contagious diseases should also not visit the hospital. Please ask your caregiver if you have any questions.

Phones

There are telephones in each patient room for free local outgoing calls. Long-distance phone calls must be made through the operator. The operator will help you make a collect or calling card call. Pay phones are located near the elevators in the lobby areas on each floor. Cellular phones are allowed in restricted areas. Please follow the posted guidelines or ask your nurse.

    Outgoing Calls:
    Dial "9." Then dial the number desired for local calls.

    Long-distance Outgoing Calls:
    Dial "0-1-area code-number." The operator then will assist you in making your collect or calling card call.

    Visitors may dial directly into your room. Check with the Unit Coordinator or the Information Desk in the Main Lobby for your child's phone number. Calls coming into the room will only be received between the hours of 6 AM and 10 PM.

Gifts & Sundries

Looking for something special for your child? Visit Oakland Children's Gift Shop. Our staff is happy to help you find a unique gift for that special patient or staff member, with same-day, free delivery to any room in the hospital. Because the Gift Shop is owned and operated by the hospital, all proceeds support Children's Hospital. The Gift Shop is conveniently located near the first-floor main entrance of the main hospital building.

Special items can be ordered for hospitalized patients – including balloons that will be delivered the same day (if ordered by 2 PM, Monday through Friday). Children's logo wear items also are available.

Phone orders are taken during store hours. Complimentary gift-wrapping is available upon request. We accept Visa, MasterCard, and American Express.

Hours: Monday – Friday, 10 AM - 5:30 PM
Phone: (510) 428-3275
Fax: (510) 597-7133

Ecards

Our online greeting card service makes it easy for family and friends to brighten up their loved one's room, not to mention his or her spirits, with a free personalized greeting card. Just follow a few simple steps to customize a card. Once each morning, a hospital volunteer will print and hand deliver the card to the patient's room. Cards will be printed once a day, Monday through Friday. Card delivery cannot be guaranteed without the patient's full name or if the patient has been discharged.

Patient Advocacy

Children's offers Patient Advocacy to provide you with additional assistance. They will listen to and help you with any concerns, can assist you with the many services we offer, and can refer you to other resources if needed. Contacting the Patient Advocate or filing a complaint, will not affect your access to care or the quality of future care your child receives. The Patient Advocate will ensure your complaints are addressed with the goal of resolving any issues.

To contact a Patient Advocacy, call: (510) 428-3885, ext. 5483

    Administrator On-Call
    Oakland Children's Hospital has an Administrator On-Call at all times to attend to issues should the Patient Advocate be unavailable, or if the issue warrants their attention. The Administrator On-Call can be reached via the Administrative Response Line: (510) 428-3015

    Chapel and Pastoral Care
    Pastoral care is available to provide you and your family with spiritual support. We will provide assistance to those of all faiths.

    The Children's Hospital Chapel is open to people of all faiths, cultures, and ages. It is located on the second floor of the main hospital.

    Contact: Reverend Gillian Murphy-Stephans, MDIV, MPH
    Phone: (510) 428-3885, ext. 2676
    Fax: (510) 601-3994

Ethics Committee

There may be occasions where you are having difficulty deciding the best course of care for your child and feel you need more input than your physician's alone. Oakland Children's Hospital has an Ethics Committee that families may access to discuss options and choices. The Ethics Committee is not a decision-making group but brings together many different types of caregivers to help staff and families look at all aspects of the decision at hand. To contact the Ethics Committee, ask your unit manager.

To promote good health and maintain a healthy environment, Oakland Children's Hospital campus is smoke-free. All Children's Hospital visitors and employees are prohibited from smoking to protect the health of our patients. Smoking cessation products are also available in the Gift Shop for purchase.

Where can I find more information about my child's illness?

You research your child's condition online when you access the trusted sources available in MedlinePlus. Learn about the latest treatment, look-up information on drugs, find definitions of conditions, view medical videos or illustrations, and learn about clinical trials. Links to the latest medical research from the United States National Library of Medicine, the National Institute of Health (NIH), other reliable U.S. health-related organizations are available.

The Family Resource and Information Center (FRIC) has a wide variety of child-related health information. The staff and volunteers will help you locate information for you or your child.

What does isolation mean?

Children are placed in isolation for two reasons: their resistance to infection is low, and they need extra protection, or they have a contagious illness, and other people must be protected. An isolation sign should not be cause for alarm. It is simply a measure taken to protect your child and others against the spread of infection. If your child is placed in isolation, please check with the nurse in charge of your child's care for instructions.

Hand Washing

Proper hand hygiene is one of the best ways to stop the spread of germs and prevent infections. Hand hygiene involves either washing hands with soap and water or decontaminating hands with a waterless alcohol-based hand rub. In order to prevent your child or you from getting unwanted germs, make sure everyone coming in contact with your child washes their hands with soap and water or decontaminate their hands with a waterless alcohol-based hand rub every time you enter and leave the room. Also, wash your hands with soap and water:

  • Before eating
  • After using the restroom
  • After changing diapers
  • After contact with body fluids like blood, urine, or vomit

To wash your hands properly:

  • Wet hands with water and then apply soap
  • Rub hands vigorously together for at least 15 seconds covering all surfaces of hands, fingers, thumbs, and under the nails
  • Rinse well and then dry hands gently with a paper towel. Use the paper towel to turn off hand-controlled faucets to avoid getting germs back on your hands

To decontaminate hands by using the waterless alcohol-based hand rub:

  • Apply the rub to palm of hand
  • Rub hands together covering all surfaces of hands and fingers. Rub until hands are dry

All health care workers and physicians know they must perform proper hand hygiene before and after touching a patient, after contact with items near the patient, before putting gloves on for a sterile procedure and after removing gloves. We encourage you to remind health care workers to perform hand hygiene.

No habla Inglés?

More: Information in spanish

El hospital proporciona intérpretes médicos para los niños, padres o tutores con déficit auditivo o con límite de habilidad en el idioma Inglés. Hay intérpretes disponibles en persona o por teléfono las 24 horas del día. Si durante su estancia en el hospital, usted necesita de un intérprete, por favor hable con su enfermera, médico, u otro personal del hospital y ellos le harán los arreglos necesarios.

Número de teléfono en Español: (510) 428-3885, ext. 5292
Email: interpreterservices@mail.cho.org

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