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Children's Hospital Oakland HomePatients and FamiliesVisitor Information
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Visitor Information

We are happy to welcome visitors of all ages to UCSF Benioff Children's Hospital Oakland. If you need, information on hotels visit: Accommodations & Lodgings

Visiting Hours

  • 8 AM to 8 PM, seven days a week, for patients' relatives and friends
  • Immediate family are welcome to be present at any time
  • One parent or guardian is invited to stay overnight

Visitor Identification

Everyone visiting our medical center is required to check in at the Ambassadors' Desk in the entry lobby. The ambassador is there to help direct you and provide any information you may need about the hospital. He or she will issue you a color-coded badge so you can find the appropriate floor/s, and will quickly screen little ones for colds and other contagious illnesses. We have a special sticker for kids to wear after screening.

Who May Visit

  • Parents and guardians are welcome at all times, day or night. Because space is limited, only one parent/guardian may spend the night in a child's room.
  • Unfortunately, we don't have space for young visitors and siblings to spend the night. Please make arrangements for the care of your child's brothers and sisters.
  • Because of limited space, please have no more than four visitors at one time in a room.

Hand Washing

For everyone's health and safety, we require that visitors wash their hands, just as our staff does, before entering a patient's room. There are bathrooms available on every floor to accommodate you.

Contact a Patient by Phone

Your child’s room has a private phone line. To reach a patient, please dial (510) 428-3555 and the child's phone extension, not their room number. If you do not know the patient's phone extension, please dial (510) 428-3000 and ask the Operator to connect you; be sure to tell them the patient's room number.

Using the Phone in the Patient Rooms

  • To call outside the hospital, dial “9” and the number you are calling. There is no charge for local phone calls. 
  • To call outside the local area, use a phone card. These are available in the hospital gift shop. 

Cell Phone Usage

If you have a cell phone, please note that in some areas of the hospital they may not be used because their signals may interfere with medical equipment. It’s OK to use cell phones in the Friendly Café on the second floor.

Send an eCard

The Children's Hospital Oakland ecard service provides a great way for extended family and friends to stay connected with your child during an extended hospital stay.

Gift Shop

Our staff is happy to help you find a unique gift for that special patient or staff member, with same-day, free delivery to any room in the hospital. Because the Gift Shop is owned and operated by the hospital, all proceeds support Children's Hospital. The Gift Shop at Children's Hospital Oakland is conveniently located near the first-floor main entrance of the main hospital building.

Phone orders are taken during store hours. Complimentary gift wrapping is available upon request. We accept Visa, MasterCard, and American Express.

Hours: Monday – Friday, 10 AM - 5:30 PM
Phone: (510) 428-3275
Fax: (510) 597-7133

Preparing for Siblings for a Visit

Child Life Specialists are available to help prepare children who are visiting a sick or injured sibling. Please call (510) 428-3520 for more information.

Special Guidelines

If you are visiting a child in the Intensive Care Nursery, Intensive Care Unit, or the Immunocompromised Unit, special visitation guidelines may apply. The guidelines are posted in these areas.

Cooperation

Please make sure that children are supervised while in the hospital.

Sometimes we may ask all visitors to leave temporarily so we can provide critical care to a very sick child. We appreciate your cooperation.

Visitor Information
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"This hospital is meant for children. They went far and above the call of duty to help my baby, and I felt she received the best care possible. These people care." Melissa H.

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© 2019 UCSF Benioff Children's Hospital Oakland
747 52nd Street, Oakland, CA 94609
510-428-3000
UCSF Benioff Children’s Hospitals rank among the nation’s top-tier pediatric medical centers, according to U.S. News & World Report
 

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Generalist Obstetrical Physician:

A residency-trained obstetrician and gynecologist, expert in diseases specific to women.